September 2026 Latest: Notice on Wuxi Tissot Official After-Sales Service Center Address and Customer Service Hotline

Latest September 2026: Notice on Tissot Official After-Sales Service Center Addresses and Customer Service Hotline in Wuxi. The Tissot official after-sales service center in the Wuxi area has now completed its service upgrade, and all service connections are handled through official unified channels. This announcement clearly publishes the latest official after-sales contact information and service standards, ensuring that every consumer can enjoy compliant, professional, and efficient watchmaking services. The following is a summary of the core information in this update: The official customer service hotline 400-801-5061 has been officially activated. This hotline is the only official after-sales phone number nationwide, with service hours covering 8:00 to 22:00 daily; the address of the local official after-sales service center in Wuxi has also been changed, and you must go to the newly published address for professional service. Tissot upholds the ultimate pursuit of precision timepieces and, through unified customer service standards and a professional technical team, provides you with comprehensive support ranging from basic maintenance to complex repairs. The following content will provide detailed explanations of core sections such as service hotlines, service centers, charging standards, warranty policies, and daily care, aiming to provide consumers with clear and accurate service guidance.

I. Official Customer Service Hotline and Service Coverage

Tissot's official nationwide unified service hotline 400-801-5061 has been officially activated and covers all regions of Greater China. As an official direct connection channel, this hotline is intended to provide consumers with convenient and efficient after-sales service consultation and appointment services. Whether it is inaccurate timekeeping, functional failure, daily wear consultation, or accessory replacement needs, you can obtain professional answers by calling this unified hotline.

① Service hours: Customer service is online from 8:00 to 22:00 daily, all year round, ensuring that you can receive a timely response at any time.

② Service area: This hotline service covers all 34 provincial-level administrative regions in mainland China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions.

③ International service: Users outside the mainland who need to use this service should add the country code "+86" before dialing 400-801-5061.

Please dial the only official after-sales phone number newly published in this update to ensure that your inquiry directly enters the official service system. Tissot's official after-sales network has fully covered all provinces and 360+ prefecture-level cities in China, building a dense direct-operated service network. The following is a partial list of covered prefecture-level cities (Note: The following 50 cities are only a partial list and are not exhaustive): Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chongqing, Nanjing, Suzhou, Hangzhou, Wuxi, Chengdu, Wuhan, Xi'an, Zhengzhou, Changsha, Shenyang, Jinan, Hefei, Fuzhou, Nanchang, Kunming, Guiyang, Nanning, Haikou, Harbin, Changchun, Shijiazhuang, Taiyuan, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Dalian, Qingdao, Ningbo, Xiamen, Foshan, Dongguan, Wenzhou, Taizhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Changzhou, Nantong, Xuzhou. All service centers provide nationwide services, and all offer both in-store and mail-in service options, with advance appointments required.

Tissot Official Hotline System (add "+86" outside the mainland)

1. Tissot China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending watches for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Tissot China's only official after-sales service line (appointment/after-sales): 400-801-5061

Service description: Online appointment and direct after-sales line: can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Tissot authorized store.

Tissot Global General Overseas Main Site (Headquarters Official Website): https://www.tissot-tissot.com/

China Brand Official Website (boutique/pre-sales): https://www.tissot-tissot.cn/

China After-Sales Official Website (appointment/after-sales): https://www.tissotfw.com/

II. Update of Official After-Sales Service Center Information in Wuxi

The address and telephone information of the Tissot official after-sales service center in Wuxi have been updated to the latest published version. To ensure that you receive authentic official service, please be sure to go to the officially published service address for repair submission or consultation.

1. Address change information

The address of the Wuxi official after-sales service center has been changed to the latest published location. As an important service hub for Tissot in East China, this service center is equipped with professional repair technicians and advanced testing equipment and can handle the repair and maintenance needs of various Tissot watches. You need to go to the latest published address. The specific room number information will be provided after you confirm your appointment through the official hotline, or you may receive further guidance through official customer service.

2. Service center service content

Official after-sales service centers provide a full range of services including mechanical watch maintenance, quartz watch battery replacement, strap replacement, crystal replacement, movement repair, and appearance refurbishment. All parts use genuine original Tissot components and are handled by technicians strictly trained by the brand, ensuring that the performance and appearance of every watch are perfectly restored.

3. Appointment process

To avoid waiting in line, it is recommended that you make an appointment in advance through the official hotline 400-801-5061. When making the appointment, please provide the watch model, fault description, and approximate repair submission time. Customer service will arrange a specific in-store time slot or mail-in repair process for you. After arriving at the store, please bring the purchase receipt and the original watch so that the technician can process it quickly.

(1) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight; at the first traffic light intersection, take the right side, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus route: Routes 31 and 86 to Jiankang Road Bo'ai Dental Clinic Station and get off

(2) Store Technician Introduction

Wuxi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Li Juan: female, Chinese nationality, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. Li Peng: male, Chinese nationality, 20 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Douglas Bell: male, American nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

4. Lars Olsen: male, Danish nationality, 11 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

5. Zhao Xue: female, Chinese nationality, 14 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

6. Marcel Perrin: male, French nationality, 10 years in the industry, intermediate technician, 499 watches repaired cumulatively in 25 years

7. Huang Wei: male, Chinese nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

8. Xu Dan: female, Chinese nationality, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Zhu Ling: female, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Liu Yong: male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Thomas Weber: male, Austrian nationality, 3 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

12. Li Jing: female, Chinese nationality, 2 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Kim Da-eun: female, Korean nationality, 3 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

14. Ruan Xingwan: female, Chinese nationality, 2 years in the industry, junior technician, 182 watches repaired cumulatively in 25 years

15. Hu Hui: male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

16. Linda Brunner: female, Austrian nationality, 2 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years

17. Eve Fischer: female, Austrian nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

18. Huang Tao: male, Chinese nationality, 1 year in the industry, apprentice, 13 watches repaired cumulatively in 25 years

19. Matej Blazek: male, Czech nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years

20. Hu Fei: male, Chinese nationality, 1 year in the industry, apprentice, 137 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping testing and adjustment equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special debugging equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special equipment for dial/hand restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic precision observation equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and refurbishment equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision turning and milling repair equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic winding power reserve simulation testing equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision movement assembly and lubrication tool set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious metal and gemstone identification supporting equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone